Refund policy

Returns & Refunds

At UGG OUTLET, we want you to love your purchase. This policy explains when and how you can return or exchange items bought from theuggoutlet.com.au. This policy should be read together with your rights under the Australian Consumer Law (ACL), which are described below and are not limited by this policy.

Your rights under the Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. If an item is faulty, damaged, significantly different from its description, or not fit for its intended purpose, you are entitled to a repair, replacement or refund. Where a fault is confirmed, we will also cover the reasonable cost of returning the item to us.

Faulty or incorrect items

If you receive an item that is faulty, damaged or not what you ordered, please contact us within 7 days of receiving your order at uggoutletonline2012@gmail.com with your order number and clear photos of the issue. Once a fault or error is confirmed, you may choose a repair, replacement or refund, and we will arrange or reimburse any reasonable return postage costs.

Exchanges

If you would like a different size or style, we accept exchanges within 28 days of delivery, provided the item is unworn, in its original condition and with all tags and packaging intact. For exchanges, the cost of return and re-delivery postage is paid by the customer.

Change of mind

We do not offer refunds for change of mind (for example, if you no longer want the item or ordered the wrong size). In these cases, an exchange may be available within 28 days as described above. This does not affect your rights under the Australian Consumer Law for faulty items.

Condition of returned items

To be eligible for an exchange, items must be unworn and unused, in the same condition you received them, with tags attached and in the original packaging. Items that show signs of wear (other than a genuine fault) may not be accepted.

How to start a return or exchange

You can arrange a return or exchange in two ways:

• Online
  Email us at uggoutletonline2012@gmail.com  with your order number and details.

• In store
  Bring your item, along with your order confirmation, to our South Wharf store during opening hours and our team will help you with the return or exchange in person.

Our store address is Shop B-107/20 Convention Centre Pl, South Wharf VIC 3006.

Refund processing

Approved refunds will be processed to your original payment method.
Please allow up to 5-10 business days for the refund to appear,
depending on your bank or card provider.

Contact

UGG OUTLET Shop B-107/20 Convention Centre Pl, South Wharf VIC 3006
Email: uggoutletonline2012@gmail.com